![]() Select the Advanced tab and click on the Add button.Now, on the Change Account page, click on the More Settings.After that, click on the Change button.A new wizard will get opened, select the active email account.Now, choose the Account Settings option from the list.Select the Account Settings icon in the Info tab.Open Microsoft Outlook and click on the File button.Follow the steps below to create the new account in Outlook. If the old email account is causing trouble, you can try adding a new mailbox account to fix the Office 365 shared mailbox folders missing error. The first method to resolve the problem is by adding a new account. On the other hand, the automatic method requires third-party software. In a manual solution, you use the inbuilt features of the software to resolve the error. But all the methods lie in either one of these categories: Manual or Automatic. There are many solutions available to fix the Office 365 shared mailbox not showing in Outlook online issue. How to Fix the Shared Mailbox Error Message ![]() So, let us learn how to fix the issue in Microsoft Outlook. While accessing the Office 365 shared mailbox through Outlook, sometimes you become unable to access shared mailbox office 365 and encounter a related error message. It is essential in organizations where different persons need to access the same file. A shared mailbox is a secondary mailbox used to share the mailbox data. ![]()
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